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We work with a huge range of customers including : charities; architects; accountants; insurance companies; bars & restaurants; hairdressers; parish councils; care homes; building societies; Football clubs; Dental practices; and small manufacturing companies all over Cumbria and beyond. Here’s what a few of them have to say:
Identity is an independent, family business and employs around 10 permanent full-time staff and up to 12 Students throughout the year. We have been an employer in the Barrow area for nearly 50 years.
We had a staff incident where we felt too close to the Employees. Having known them for many years, we didn’t feel comfortable investigating this incident on our own.
A call to Turnstone HR (a professional and independent HR company) resulted in them helping us with a very tricky investigation, recommending a realistic outcome and supporting us to make the right decision .
Chrissy clearly explained the step-by-step process to me, and felt it was the best way forward.
She held interviews with the employees to assess the cause of the incident and I feel that all employees had a relaxed but professional interview for them to be able to explain what had happened.
Chrissy brought her findings to Identity and then spoke to the Employees to explain the findings.
I would recommend Turnstone HR for the professional (yet compassionate) approach to our Employees. Thank you, Chrissy, for going above and beyond at the time to fit us into your schedule.
Identity
We have recently expanded out team at RSS Bookkeeping and accounts and were a little lost in the world of HR and what we needed to do to be compliant.
Sarah talked me through the entire process and ensured all the relevant documents were completed and signed in time for our employee’s start dates. Turnstone are complete professionals that know their field inside out. They have been an absolute pleasure to work with and I wouldn’t hesitate in recommending them to others.
We will be certain to use them again and in fact will be calling them regarding the staff handbook in the very near future.
RSS Bookkeeping and Accounts Ltd
During the past 12 months, Skills Shop has had to adapt to different ways of working in order to thrive and not just survive. As the Coronavirus lockdown progressed it meant making some tough decisions regarding HR.
I knew I needed to speak with a local specialist who could be discreet and whom I could implicitly trust. Having known Chrissy from Turnstone HR for over 4 years, this was the obvious choice.
Over the past few weeks Chrissy has been on-hand to guide me through the fog of HR even facilitating a staff meeting to the point where an agreement has been reached which safeguards the future of Skills Shop as well as the employment of staff.
If you know of any business that has HR concerns then seeking advice from a HR consultancy firm like Turnstone HR is a must.
I cannot thank you enough Chrissy for your sound advice, professional service and quick turnaround which turned a potential scary conversation into a win win for team Skills Shop.
Thanks Chrissy
Phil Newton
Managing Director
As a small local charity, we have received invaluable support from the Turnstone team over the years. This summer, 2020, we were faced with recruiting a new Chief Executive Officer during a global pandemic. This was a formidable task for the board of Trustees to make a major investment which would have a long-term impact on the future of the charity. Sarah supported us every step of the way, warning us of pitfalls, advising on correct procedure and guiding our decision making.
We felt, despite having become used to working virtually, it was important interviews should be held face to face. Sarah was able to arrange a venue where the interviews could be held safely but in a relaxed manner. All involved, including the candidates, felt the process had been a positive one. Personally, having faced the idea of appointing a new Chief Executive with trepidation, I can say I enjoyed the experience, and this was in no small part having confidence in Sarah’s expertise and advice.
The Birchall Trust, Barrow in Furness
Having seen substantial growth within our business over recent years we found the need for dedicated HR assistance and support and we certainly found that in Turnstone HR. Employing 35 people over two sites we had a variety of employment related matters ranging from contracts of employment, employee appraisals through to disciplinary action and terminations. All of which can be complex and difficult situations, but made easy and efficient by Sara, Chrissy and their team at Turnstone HR. The experience, knowledge and understanding of employment law and all matters HR is second to none, their advise is always open and honest with a view to protecting our business but also making the process swift, effective and workable to the business, regardless of the size or severity of the situation at hand.
My business uses Turnstone HR through their retained services package, I have always being impressed with the service when compared to cost, it is not just value for money, but gives piece of mind and protection for a reasonable and fair amount.
Turnstone HR have the added advantage of being a local and independent business, which is invaluable when a situation arises and their assistance is required, Sara and Chrissy are readily available not just by phone and e-mail but in person. Turnstone HR have always approaches our business with a hands on approach and any situation or assistance required, they simply roll up their sleeves and get on with it, from guidance on writing an offer letter right through to what, at times, can be the most difficult of situations such as employee performance and disciplinary. Their guidance is in valuable and has always being appreciated and respected by my business through the years that Turnstone HR have supported us. Further to this, Turnstone HR has being very proactive with support and guidance through the current COVID-19 pandemic again assisting in the trying and difficult decisions business have to make at this time.
I would have no hesitation in recommending Sara and Chrissy at Turnstone HR, they are professional and supportive with knowledge and experience second to none, but most importantly for me, they are straight talking people and tell you what you need to know, not what you want to hear.
Gary Grieve – Furness Cars and Commercials
“After having had Sarah give me some very sound advice about dealing with a nasty work situation, I have consequently managed it and feel much more confident, assertive and secure in my workplace. Due to her sound prepping, I was able to put a professional paper together and enter a meeting with my bosses feeling confident and therefore, able to position myself, take control of the situation and manage my emotions, behaviour and steer the meeting to get the best possible results for myself”.
“Sarah, you are a lifesaver and I can’t thank you enough for your professional, expert advice and also kindness and comprehension of my issues”
Lisa Scullion – Hospitality Industry
“Our business had a real short term absence issue which we had no idea how to deal with. In the previous 12 months before talking to Turnstone HR we lost 32 days due to short term absences and due to it being a sensitive issue to tackle we never really implemented a proper procedure. After speaking to Sarah at Turnstone HR she guided us through the process on a step by step basis, the following 12 months resulted in only 2 days off work due to illness which is over a 90% reduction”.
“For a small local business like us, this has helped us run our business much better without disruption so I can only say thank you to Turnstone who were terrific as always”
“Sarah and Chrissy were great when we needed support, information and guidance about some employment issues, the service responded to our concerns with a quick, professional and confidential approach. We would highly recommend Turnstone HR Consultancy to support any business with their HR.”
“Before I became a plumber I held senior management positions in a number of companies and in this capacity I had many dealings with internal HR departments and external HR companies.
Now that I have set up my own company and am starting to build it, I am so pleased that I can call on the services of Turnstone HR to help me along the way. Not only do they equal the very best of the HR I have previously dealt with in all aspects but their flexible business model means that I can access top quality HR support as and when my company grows, and for very modest fees. Because they are independent and have no corporate axe to grind they will give the advice which is right for you and your circumstances.
In Sarah, Chrissy and now Nicki, they have the most professional, discreet, helpful and efficient team that anyone could wish for and I would recommend them to anyone looking to steer a path through the complicated waters of Human Resources.”
“With no in house HR expertise, Turnstone has been the perfect solution. Being a local company has helped so much with the integration of new contracts, handbooks etc and they are always on hand for expert advice.”
01229 821270
info@turnstonehr.com
Turnstone HR
3, Dane Avenue
Barrow-in-Furness
Cumbria LA14 4JS
Vat registration number: 192219603
Company Registration: 09093934
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